Frequently Asked Questions

• What is a Federally Qualified Health Center (FQHC)?

 A Federally Qualified Health Center (FQHC) can only establish in health care professional shortage areas.  FQHC's must provide services to anyone regardless of their ability to pay.  A sliding fee is provided to those who qualify.  Throughout the country, FQHC's may differ in the services they provide, but the mission is always to address the health care needs of the uninsured. 

• What do I need to do to become a Cross Trails Medical Center patient?

Call the clinic nearest you to schedule an appointment.  Staff will inform you of the necessary paperwork you need to bring to your appointment.  Some of the necessary forms you need to complete can be found on this website under ‘Patient Tools.’

• What documents are required to bring to my first visit as a new patient?

If applying for the sliding fee, you will need to bring 1040 and W-2 forms; proof of income such as paycheck stub or unemployment letter.  If you have no income, you will need to bring a denial letter from the Medicaid office.  If you have Medicaid, Medicare or private insurance, please bring a copy of your insurance card.

• What insurance plans do you accept?

All medical providers accept Medicaid and Medicare.  All dentists accept Medicaid.  Insurance coverage varies by provider.  Please call the clinic of your choice to find out which of our providers is a provider for your insurance.

• Are you a free clinic?

No, Cross Trails Medical Center is a Federally Qualified Health Center (FQHC).  All medical providers accept Medicaid and Medicare.  Medicaid is accepted by all dentists.  Most insurance plans are accepted.  Self-pay patients are welcome.  Patients without insurance, who qualify, are served on a sliding fee based upon income and family size. 

• Do you only have nurse practitioners on staff?

 No, our provider staff are full time physicians, nurse practitioners, dentists, dental hygienists, nurses, etc.  Each clinic has a physician on staff, as well as adequate support staff. 

• Is your office ever closed due to inclement weather?

Yes, in the interest of your safety and the safety of our staff, we may close or adjust operating hours during periods of inclement weather.  Every effort will be made to contact everyone who has a scheduled appointment; however you should call the main number of the clinic in which you receive care for the latest information.  You can also tune to the following radio stations for the latest information on clinic closings - KZIM 960 AM, KGMO 100.7 FM, 1550 AM, KMHM 104.1 FM.

• What do I do if I can’t keep my appointment?

If you can’t keep your appointment, please call 24 hours in advance to cancel or reschedule.

• What form of payment is accepted?

Cross Trails Medical Center accepts cash, check, money order or MasterCard/Visa/Discover.  Computerized statements are sent monthly.  Standard collection procedures will be implemented for all past due accounts.